Zip Car Recipient of Customer Service Award

On April 18th Zipcar car-sharing network announced that it was the recipient of a 2008 Copernican Award from Creative Good, a New York-based customer experience consultancy. Past winners include Netflix, Whole Foods, Google, and TiVo. A recent poll of Zipcar members revealed more than 98% believe the service is easy to use, with 94% agreeing that if they have a concern, the company will help them resolve it. Now that's a green business committed to customer service!